Add an Engraved Nameplate

We’re truly sorry about this experience — and thank you for pointing it out.

This happened because the piece was packed before the glue had fully dried, which is completely on us. We sincerely apologize for the disappointment, especially since this was meant to be a Christmas gift.

The good news is that the nameplate can be easily fixed:
• You can gently remove it and reattach it using a small amount of glue, or
• Use double-sided tape to position it neatly where you prefer.

That said, this should not have happened in the first place. Please feel free to reach out to us directly — we’d be more than happy to make this right for you.

Thank you again for your feedback. It helps us improve.